Bournemouth and Poole CVS
Supporting Voluntary and Community action in Bournemouth and Poole


Job Title: Information and Support Worker - Gateway Service (Full and Part Time)

Place of Work: Help and Care
Location of Work: Bournemouth
Salary: £17,144 - £19,242 per annum (pro rata £13,899 - £15,038 per annum for working part-time 30 hours per week)

The position is offered as: Full-time  Permanent

Details of Hours / Contract Length: Two posts 1 x full time - 37 hours per week 1 x part time - 30 hours worked over 4 days The service operates Monday to Thursdays 9am to 5pm and Fridays 9am to 4.30pm

Description of Vacancy:
This role involves working as part of the Gateway Team who provide the first point of contact for the public to access information about services and other support available in their local area. Currently the team deals with enquiries of a general nature as well as ones directed through Dorset POPP Wayfinders, Dorset Macmillan Advocacy and My Health My Way (Dorset). In addition, the team acts as the helpdesk for Healthwatch in Dorset and 7 other authorities in the South of England.

The role involves daily contact with the public and other agencies, primarily over the telephone. Other tasks include assisting in the research of services, support and information for people needing support including their carers / families; making referrals and updating computerised recording systems. You will need to have very good computer skills and excellent communication and customer service skills. Knowledge and experience of working in a health and or social care environment is advantageous.

If you feel that you can contribute in this way, we would like to hear from you.

For an application form and application pack please telephone 0300 111 3303, e-mail or download the pack from our website

The closing date for completed application forms to be received is by midday on Monday 23rd July 2018.

Interviews are planned for Tuesday 31st July and Wednesday 1st August 2018.

To apply for the above vacancy please find below the contact details - please do not apply to Bournemouth Council for Voluntary Service

Contact Details:

The Pokesdown Centre 896 Christchurch Road

Tel: 03001113303
Closing Date: 23/07/2018